General Terms & Conditions
Rusmototravel is the provider of motorcycle tours, rentals and services. By booking tour or renting bike you agree to the following terms and conditions between Rusmototravel and yourself (Participant). Please read the Terms and Conditions carefully.
Tours
Rusmototravel arranges motorcycle tours, provides motorcycles as part of the tour package and is responsible for providing the services, such as tour guiding, accommodation, fuel, vehicle insurance, arranging tickets places of interest as listed in tour description, according to the local standards.
To book a tour a deposit of 30% is required at the time of booking. For early booking with departure date more than 12 months, 10% deposit is required. For late booking, 2-4 months before the tour starts, full payment can be required. Deposit secures a place in the tour.
Payment in full is required 2-4 days before the start of the tour. If the total balance is not received before balance payment date Rusmototravel reserves the right to cancel the reservation.
It is agreed and understood that Rusmototravel is not liable for participant's safety. Rusmototravel is not responsible for any damage caused to third parties due to the participant’s activities during the tour. Participant bears full responsibility for his safety.
Due to situations beyond its control, such as, for example, road works or weather disasters, Rusmototravel reserves the right to make changes to the tour program/itinerary according to the situation. Participants will be notified about any changes immediately. It is assumed that participants agree and accept risk of such changes in the tour program.
Motorcycles
Rusmototravel has a fleet of BMW GS motorcycles that you can rent with or without tour. The pictures of the motorcycles on the website do not always represent the exact version of the motorcycles provided, we always update our fleet and as a result have different models.
Rusmototravel reserves the right to substitute a motorcycle confirmed to a participant but will make every effort to contact the participant prior to any substitution. 99% participants ride the motorcycle that is confirmed for them.
A non-refundable full coverage motorcycle insurance that costs 30-45 EUR per day (min 7 days) or refundable security deposit in the amount of 1500-2000 EUR, depending on the model of motorcycle, must be paid (by cash or credit card) to Rusmototravel at the beginning of the motorcycle rental period. The deposit will be held until the undamaged motorcycle is returned in acceptable condition. The deposit will be refunded at that time.
A deposit of 30% is required at the time of booking. This deposit secures a bike. Payment in full is required 60 days before the start of the rental period. If the total balance is not received 60 days before the rental period starts, Rusmototravel reserves the right to cancel the reservation.
Safety gear
We require all riders to have full set of protective riding gear, that is: helmet, boots, gloves, pants and jacket, rain suit. We recommend using adventure gear, that has ventilation and several layers for cold/rainy weather, any brand you like. It’s best to have waterproof shoes, same for gloves. If you have several helmets please take full face or flip up. Rain suit is an important item in your wardrobe, please take it anyway, even if you have Gore-Tex riding gear that don’t leak water in.
Driving license and driving ability
Every participant needs a valid driving license with "A" category (motorcycles), minimum age requirements of 25 years old and more than two years of driving experience to take part in the tour. Your driving license needs to be shown at the beginning of the program. International driving license is mandatory for riding in Russia since 2018, please obtain it before coming to Russia.
When you book a tour please make sure your riding skills meet minimum tour requirements. It’s participants responsibility to be able ride daily distances and roads declared in the itinerary. If you are not sure whether your riding skills are good enough to participate in the tour, please contact us to get more information about it.
Rusmototravel has right to remove participant from the tour in case of: systematic failure to fulfill the requirements of the guides, self-willed behavior, violation of safety requirements, weak riding skills that are not sufficient to finish the tour safely.
Motorcycle insurance
All RMT motorcycles have third-party liability insurance and comprehensive motorcycle insurance with deductible in the amount of security deposit.
Third-party liability insurance protects from any liabilities you as a rider can bear in case you hit a pedestrian, damage a car on the street or do any other damage to any third-party during riding. Also, you are not liable for any damage to the motorcycle because of third-party (for example car hurt bike at the traffic lights stop).
To participate in the tour on RMT motorcycle you must also:
- Pay refundable security deposit for the motorcycle in the amount of 1500-2000 EUR (depends on the motorcycle model and tour). Security deposit is max liability you bear for the motorcycle, any damage above deposit is paid by insurance company
- Purchase a non-refundable full coverage motorcycle insurance that costs on average 30 EUR per day for paved tours and 45 EUR per day for off-road tours. No deposit is required, no liability for the motorcycle
With non-refundable full coverage motorcycle insurance on the road you don’t worry about possible damage to the motorcycle and confidently go to meet adventures. It covers everything from minor scratches to a serious damage. You dont have to pay any deposits for the bike.
With refundable security deposit If you drop motorcycle on the parking and break down clutch lever or mirror, we will charge repair or replacement costs from the deposit. If you do serious damage to the motorcycle, we will withdraw full deposit, but not more. Security deposit is max liability participant bears for the motorcycle. Security deposit is refundable if bike is not damaged in the end of the tour.
Please be aware that insurance company won’t pay if you will get into an accident being drunk, after drugs, giving bike to another person that had no rights to ride it. In such cases you bear full responsibility for the motorcycle and possible repair or replacement costs.
We don’t charge money for minor scratches from stones or insects that you can meet on the road. But if you drop bike on 20 km/h speed most probably there will be solid scratches that are well visible, and we wcan charge amount for painting the pannier.
If you drop motorcycle at speed 60 km/h, panniers and some plastic gets broken, we will bring motorcycle to the BMW dealer during one of the day-offs or in the end of the tour and BMW dealer will make a damage report with photos. Once we have report we discuss it with you and charge sum necessary for repairing the bike
Medical and tour cancellation insurance
For the duration of the tour, you must have medical insurance policy that must cover any medical expenses, treatment or repatriation required due to injury or illness on this trip, including those that occur while traveling on a motorcycle as a driver or passenger.
In addition to medical insurance we strongly recommend buying tour cancellation insurance. You can arrange such insurance with your local insurance company or purchase it with RMT. Tour cancellation insurance purchased with RMT costs 7% of the tour price and allows you to get full refund for the tour booked with us if you cancel your booking few days or weeks before departure, when booking is non-refundable by terms and conditons.
RMT tour cancellation insurance cover the following cases:
1) You got sick, with covid or any other desease, and was placed in the hospital for treatment, need to self-isolate, or was advised by your doctor not to travel at the moment because of bad health
2) You got injured doing sport or any other activity and hence can't ride a motorcycle (damaged your knee, broken your leg, etc.)
3) One of your family members got seriously ill
4) Your home was damaged by natural disaster, forest fire, flooding, etc.
5) You are called to army/military duty, to court, natural disaster hits your country (earthquake, etc.), civil was starts, etc.
For each case letter from medical center, police report or other document must be provided.
RMT tour cancellation insurance can only be purchased at the time of full/balance payment for the tour, usually it's 2 months before the tour starts. RMT tour canlcellation insurance doesn't cover expenses paid to other companies, for example for air fare, additional hotels before/after the tour.
Covid update
In April 2020 becase of covid outbreak Russia authorities, like most other, closed borders for several months to understand possible impact of new infection. Starting from July/August 2020 Russia started reopening its borders with other countries.
As of January 2022 Russia reopened its borders with more than 70 countries, and we expect more countries will be added to this list in the forthcoming months.
To enter Russia you don’t need to be vaccinated. The only requirement to have negative PCR test done no later than 48 hours before coming to Russia. Covid rules can change, but we don’t expect any strict requirements to take place.Most probably they will be lifted soon.
Foreign vaccination certificates are accepted.
If because of lockdown or any other travel restrictions you can't join booked tour, we will offer alternative dates, and if that will not be convenient for you, will arrange 100% refund. Please be aware we are not refunding money if you fall ill or catch covid just before the tour starts and hence must self-isolate. For that case we strongly suggest buying Tour Cancellation Insurance with your local insurance company or through RMT.
How to book?
A reservation is complete after participant pays deposit/full payment for the tour/bike rental. There are several scenarios how it can be handled
- Please submit a booking form on the web site www.rusmototravel.com, selecting desired tour, dates and filling other required info. After receiving your booking request our manager will contact you within 24 hours to confirm availability
- Write us an e-mail at info@rusmototravel.com, please specify tour/bike you want to book, dates, any other additional information applicable for request. Our manager will contact you within 24 hours to confirm availability
It doesn’t matter how you contact us, it’s necessary to make a deposit payment to secure place in the tour or reserve a motorcycle. Without deposit payment we can put you in the waiting list, but we don’t guarantee the tour/bike will be available once you finally decide to book it later.
After we receive your payment, the final step is to provide us with your passport and driving license copies, so that we can prepare the contract for the booked tour or motorcycle.
How to pay?
There are several options to make a payment for a tour or motorcycle rent:
- With direct bank wire transfer
- By credit card with the link we will send you
- Via PayPal upon the invoice that we send you
We prefer to use option one, direct wire tranfer.
Cancellation
Sometimes circumstances can change in such a way that an already booked tour/prepaid bike rent must be cancelled or rescheduled. When our customers face such situations, we do our best to change dates of tour/rent or send refund if its possible. First of all we strongly suggest you buying tour cancellation insurance, with your local insurance company or within RMT, to avoid such situations.
If you cancel your bookings few weeks/days before departure and there is another rider interested to take your place, one of your friends want to come or we have somebody in our waiting list, we are happy to change reservation without any penalty and send you full if that is applicable.
When it’s not possible and you dont have tour cancellation insurance general cancellation rules will apply. Please read them carefully and be sure you understand all consequences while making your booking.
In case of a customer is canceling his booking the following cancellation fee applies:
|
Number of days prior to departure |
Cancellation fee per person |
|---|---|
|
More than 60 days |
No penalty, full refund of the deposit |
|
More than 45 days |
50% of the tour price/bike rent |
|
More than 30 days |
70% of tour price/bike rent |
|
Less than 30 days |
No refund |
Situations beyond our control may arise which make it necessary for us to reschedule or cancel a tour, change itineraries or make substitutions regarding hotels, cities, guides and other travel arrangements. We never had such cases in previous years, still there is such probability in the future. In case of tour cancellation or reschedule by the initiative of Rusmototravel each customer will be informed immediately. Full refund will be made to every customer or alternative options suggested (new dates, alternative tour).
In the situation when because of nature disaster, road works, other reasons it’s necessary to make changes to itinerary, hotels, guides or other conditions of the tour it’s not possible to get refund. Such “small” changes in the tour must be taken for granted.
Miscellaneous
If the participant does not comply with traffic laws, Rusmototravel reserves the right to revoke this contract and remove the participant’s rental motorcycle. A participant is responsible for all traffic tickets received during the tour. A service charge will apply for all unpaid tickets.
Participants agree to not cause any damage to natural surrounding or third parties through their actions while riding their motorcycles. In the event a participant repeatedly ignores rules or causes others to feel threatened by their actions, Rusmototravel reserves the right to revoke this contract and remove the participant’s rental motorcycle.
A participant is fully aware of the risks and dangers involved in activities like swimming, boat tours, tracking, sauna or any other activity potentially suggested as a supplemental activity to the tour and accepts full liability.
Photos and videos produced by Rusmototravel are the property of Rusmototravel. The copyrights rest with Rusmototravel. Rusmototravel can use all such material for advertising and marketing purposes, including images in which participants can be recognized, without any charge from the participant. Participants who submit photos to Rusmototravel agree to allow the use of such photos by Rusmototravel for advertising and marketing purposes.
Rusmototravel attempts to schedule its tours at a time when the weather is pleasant for motorcycling. Many tours pass through areas where weather conditions can change. Rusmototravel is not liable for unpleasant weather conditions and no refunds will be made for such conditions.
The Parties shall be released from responsibility for complete or partial non-fulfillment of any obligations under the Contract, if improper fulfillment of duties by the Parties is induced by insuperable force, i.e. extraordinary and unavoidable circumstances under these conditions, arising beyond will and wish of the Party (-es), which could not be foreseen or avoided: declared or actual war, civil commotions, epidemics, blockade, embargo, fires, earthquakes, floods and other natural calamities, as well as issue of acts of the state authorities, amending or entailing invalidity of the terms and conditions of the Contract.
Complaints
Please bring any complaints to your tour guides immediate attention. Do not wait until the tour is over; we take customer complaints very seriously and will try to erase occurring problems immediately.